Shipping to UK

Ordering online through this shop is our preferred method for ordering your products but we are very happy to take orders over the telephone if you prefer to do so. Please though be aware that we may be working with the bees ? snd unable to take your call immediately. Please leave a message and contact number and we will get straight back to you.

We only ship to the UK at this time.

There are a number of ways to pay for goods, Credit Card, Debit Card, Bacs transfer, cheque or cash on collection.

Goods are dispatched once payment has cleared. We endeavour to dispatch orders received before 12 noon on the same day however during the beekeeping season your orders may not be dispatched until the following day. You will receive, via email, confirmation once the order is placed, confirmation when we are processing your order and confirmation when you order is on its way or ready for collection.

Some of our products including confectionery, cosmetics and gift sets may be prepared on order so may take a couple of days before despatch.

We currently use Royal Mail/Parcelforce for all our deliveries. This maybe 1st/2nd class parcels (in case of vouchers, envelopes).

Our honey jars are made of glass. Please report any damages or shortages within 4 days of receipt.

All carriage costs quoted on the website are for delivery to mainland UK, Wales and some areas of mainland Scotland. We can deliver to the Scotland, Scottish Highland and Islands, N Ireland & S Ireland, but please contact me via email quoting your postcode and what you would like to order and I will email you back a quote for the delivery costs. If you put the order through our on-line shop and your postcode Isn’t recognised the order may attract additional carriage costs.  Any additional carriage costs will be emailed to you after your order has been placed.

All products are available for collection from Tittensor in Staffordshire or we can arrange to meet you locally. We love coffee so a local cafe is perfect.

Returns

We accept returns for items up to 14 days after order. Returns are only accepted for unopened and unused items. If there are any problems with you order please contact us immediately and we will do our best to resolve any issue you may have.